I work in a Call center. We have to make sudo (American)names so that our customer can communicate as though we are a citizen of their state. Further when customer ask where we are located, we say in the US. The sales promise we commit with our client we give 100% and they get what we committed. Does sudo and telling we live in US. Does Islam allow us to these practices or should I leave the job?

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If saying you work in USA means that your intention in saying so is you are telling them you work for an American based company then fine otherwise it’s deemed a lie. As for using borrowed names it’s fine